Google Ads Account Managers Should Not Contact Clients Directly

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There are a growing variety of reports across the web of Google Ads accounts managers threatening to get in touch with customers straight, regardless of not being enabled to.

According to the reports, firms who do not respond to emails from Google Advertisements account managers are being consulted with dangers from Google reps to call clients directly.

Sometimes, the Google Advertisements account managers call clients and inform them to drop their firms.

There are two things to make clear here:

  1. Agencies are not needed to talk with Google reps
  2. At no point ought to a Google Ads account supervisor call a firm’s client

A Google Advertisements representative telling clients to fire their company crosses the line.

However, these reports are becoming more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post caught the attention of Google Ads Intermediary Ginny Marvin, who states the concern will be addressed”right away.” Marvin includes,”This is not in line with how we anticipate our team to

support our marketers and company partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports distributed on Reddit of Google reps engaging in similar practices. One Reddit user published a screenshot of an email received by a Google Ads Account

Strategist, which reads: “I am composing to you one last time as a courtesy, since my honest goal is to supply you

worth and innovative methods with google advertisements and work with you closely, to assist you conserve time and make your customers more successful with google advertisements, hence I am contacting you for the last time to notify you that if I do not reach you, I will assume that you are not getting my emails and will get in touch with the clients that I have actually been designated directly.”Another Reddit user has nearly the very same story, saying they

have actually been “bothered”with everyday emails from a Google Ads rep to get on a call and implement campaign changes. Again, companies aren’t bound to talk with Google representatives or carry out changes clients aren’t asking for. Need to you get an email like the one above, the very best thing to do is send a grievance through

Google’s main type. Beware of these aggressive sales strategies. As long as you’re not breaking any policies, Google has no say over

how you run your clients’projects. Featured Image: FGC/Best SMM Panel